Why does my laptop say “plugged in, not charging”?

You may have a problem with your battery or with Windows recognizing your battery if you experience the following issues: 

Surface và Windows start but you’re having trouble charging your Surface.

You watching: Why does my laptop say “plugged in, not charging”?

You receive a low-battery error.

Surface turns off when you unplug it.

Surface Studio models don"t have sầu a battery. For more info, see Troubleshoot power problems with Surface Studio.

Use the following steps khổng lồ help you identify the problem. If you"ve gone through the troubleshooting steps & your Surface still won"t charge, contact us. 

Chechồng the connections

First, check for things that might prevent your Surface or Windows from starting or the battery from charging. Make sure that the connections are secure và that nothing is plugged in khổng lồ the USB charging port on the power supply. Here"re some tips: 

If your battery is completely drained, a Surface Dock may not be able to lớn fully charge your device. Instead, use the power supply that shipped with the device. After your device has charged with the power supply for five minutes, again use the Surface Doông xã to lớn continue charging.

We strongly recommkết thúc that you use only the genuine loveforht.net or loveforht.net-licensed power supply that came with your Surface or was purchased separately lớn charge the battery. You can purchase loveforht.net-licensed power supplies from the loveforht.net Store. Make sure that the connections are secure and that nothing is plugged in khổng lồ the USB charging port on the power supply.

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Important: 

NOTICE: Third-tiệc ngọt compatibility

Some third-tiệc ngọt accessories may be incompatible with your device or are potentially counterfeit, so we strongly recommend that you purchase and use original loveforht.net or loveforht.net-licensed devices or accessories only. Use of incompatible or counterfeit accessories, batteries, và charging devices could result in damage to your device and pose a possible risk of fire, explosion, or battery failure leading khổng lồ serious injuries, or other serious hazards. Damage caused by use with products, not manufactured, licensed, or supplied by loveforht.net is not covered under the hardware warranty.


Cheông xã the power connector light

The LED light should be on when your power connector is plugged into lớn your Surface. 

When the light is

It means

Off

Make sure that the connector is fully clicked into lớn the device, & then try moving the power supply khổng lồ another wall outlet. If the LED light remains off, you may need khổng lồ replace your power supply. For more info, see What lớn do if your Surface power supply or charger doesn’t work.

Blinking or flashing white

Remove the power connector from your Surface và check for damage or debris that could cause a bad connection. If the light continues lớn flash, you may need khổng lồ replace the power supply. For more info, see What lớn do if your Surface power supply or charger doesn’t work.

Solid white

If the power connector light is on but you still have the problem, go lớn the Cheông chồng battery và ibé status on your Surface section.

 

For Surface Book devices

If you’re having problems charging your Surface Book, make sure the screen is fully attached lớn the keyboard. The Detach key has a flashing green light if the screen & keyboard are not connected properly. If it still won’t charge, remove sầu the screen and clean the connectors.

Clean the pins on the connector with a pencil eraser. Rub the eraser baông xã & forth across the pins.

Wet a cốt tông swab in rubbing alcohol. Clean the pins on the long, narrow part of the charger that you plug inlớn your Surface. Rub the cotton swap baông chồng & forth across the pins. After you are done cleaning the connector pins, make sure that the pins are dry, và then reattach the screen to lớn the keyboard.

Shut down & charge your Surface

Turn off your Surface and charge it for awhile. Here"s how: 

Make sure the power supply is connected và the power connector light is on.

Select the Start  > Power  > Shut down.

Let your Surface charge for at least 30 minutes.

Press và release the power button to turn your Surface on.

Install updates

Make sure that you have the lachạy thử updates installed on your Surface. For more info on installing Windows updates, see Update Surface firmware và Windows 10. Your Surface may restart automatically to install certain updates. If you need lớn restart your Surface, select Start > Power Restart.

After your Surface restarts, keep checking for updates until you see Your device is up lớn date. If the update failed, see Trouble installing Surface updates?

Force a shut down và restart

Try forcing a shut down & restart. To find out how, see Force a shut down và restart your Surface.

For devices with USB-C

If you"re having trouble using the USB-C port to charge your Surface, there are some things to keep in mind. For more info about charging using USB-C, see How to charge Surface.

Chechồng the battery icon status on your Surface

For info about charging & battery status, view the battery icon at the right side of the taskbar. Look at or select the battery inhỏ lớn view your battery status in the desktop notification area, & then select the section below that matches what you see on your screen.


The battery inhỏ shows a power plug on the taskbar, but when you clichồng on the battery icon, it shows Plugged in, not charging. This means that your Surface detects the power supply but is not charging the battery. Your Surface may turn off when you unplug it. Here"s what to do:

Use included power supply

Surface is designed to work best with the included power supply. This makes sure your Surface is receiving enough power khổng lồ operate the device and charge the battery.

See more: Top 7 Phần Mềm Ghi Đĩa Miễn Phí Tốt Nhất, Có Hướng Dẫn Chi Tiết Cách Làm

Remove the battery driver & install updates


Note: If you don’t remove sầu the battery driver first, Windows & Surface update installation may fail with Windows Update error 8024004C.


Plug in your Surface.

Select the tìm kiếm box in the taskbar, enter device manager, & then select Device Manager from the danh mục of results.

Select the arrow next khổng lồ the Batteries category.

Double-tap or double-click loveforht.net Surface ACPI-Compliant Control Method Battery, select the Driver tab, and select Uninstall > OK. (Or you can right-click loveforht.net Surface ACPI-Compliant Control Method Battery và select Uninstall.)

Select the computer at the top of all the categories, select the Action thực đơn, & then select Scan for hardware changes.

Leave sầu your Surface plugged in.

After you remove the battery driver, install Surface & Windows updates. See Update Surface firmware and Windows 10 for details. If an update doesn’t install, see Trouble installing Surface updates? Check your battery. If it’s still having problems, see Force a shut down và restart your Surface.


The battery ibé doesn"t show a power plug on the taskbar, even when the power supply is connected and the power connector light is on. This means that your Surface does not detect the power supply và is also not charging the battery. If your charge is below 10 percent, a red X will appear. Try these solutions khổng lồ help resolve sầu this issue:

Solution 1: Change the power connector orientation (Surface Book và Pro models only)

Don’t try this solution on Surface 3. The Micro USB power connector on Surface 3 plugs inlớn the Micro USB charging port only with the power cord extending downward.

If your Surface doesn’t charge even when the power connector light is on, try this:

Remove the power connector from your Surface, turn it over, and plug it baông chồng in. Make sure the connection is secure và the power connector light is on.

Wait 10 minutes, & kiểm tra khổng lồ see if your Surface is charging.

Solution 2: Remove sầu the battery driver & install updates


Note: If you don’t remove sầu the battery driver first, Windows and Surface update installation may fail with Windows Update error 8024004C.


Here’s how to lớn remove sầu the battery driver:

Plug in your Surface.

Select the tìm kiếm box in the taskbar, enter device manager, & then select Device Manager from the list of results.

Select the arrow next to lớn the Batteries category.

Double-tap or double-click loveforht.net Surface ACPI-Compliant Control Method Battery, select the Driver tab, and select Uninstall > OK.(Or you can right-click loveforht.net Surface ACPI-Compliant Control Method Battery và select Uninstall.)

Select the computer at the top of all the categories, select the Action thực đơn, và then select Scan for hardware changes.

Leave your Surface plugged in.

After you remove the battery driver, install Surface and Windows updates. See Install Surface và Windows updates for details. If an update fails, see Trouble installing Surface or Windows updates? Chechồng your battery. If it’s still having problems, see Force a shut down and restart your Surface.


The battery icon shows a power plug on the taskbar, & the battery shows a charge. This means that your Surface detects the power supply và is trying to lớn charge the battery Your Surface turns off when you unplug it. 

Clean the connector on your power supply

Unplug the power supply from the wall.

Clean the pins on the connector with a pencil eraser. Rub the eraser baông xã and forth across the pins.

Wet a cotton swab in rubbing alcohol. Clean the pins on the long, narrow part of the charger that you plug inkhổng lồ your Surface. Rub the cotton swab baông chồng and forth across the pins. After you are done cleaning the pins, make sure all the pins on the connector are dry, plug the power supply inkhổng lồ the wall, và then plug the connector baông xã inlớn your Surface.

See more: Top 10 Phần Mềm Thiết Kế Thẻ Nhân Viên, Huong Dan Thiet Ke The

If you’ve sầu tried everything & you’re still having issues, go to Device service & repairs to lớn start a service request.


Optimize your Surface for battery life

For info about how you can extover the life of your battery, view the following video:


Chuyên mục: Chia sẻ