This was an interesting issue that came in & one scenario that our tech team was working on where they did not notice many resolutions for this issue. The steps below helped in resolving all licensing issues for the client. We know a lot of issues like this vì occur, và we think this blog will help you all big time.

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I was working on a project that previously was using Office 365 with the Office Pro Plus subscription feature. We started to lớn notice that when we removed the license for the Office 365 Pro Plus and assigned the newly adopted Office Business Premium License that the Outlook clients would get the below error message.


We tried to sign in with the new tài khoản, but we would still run inlớn the same issue. We tried to fully uninstall the Office client và reinstall but that did not resolve sầu the issue. We also used the Support & Recover Assistant but that also did not resolve sầu the issue.


The trouble was I could not figure out how to remove the existing software license to the user and have the Outlook client only recognize the new license. Finally, I have found steps that will accomplish this without having to lớn repair/reinstall office.

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1. xuất hiện a Comm& Prompt window, và then take one of the following actions

If you installed the 64-bit version of Office năm nhâm thìn, move lớn the following folder: C:Program FilesMicrosoft OfficeOffice16If you installed the 32-bit version of Office 2016, move to lớn the following folder: C:Program Files (x86)Microsoft OfficeOffice16

2. Display the Current License(s)

Type the following commvà khổng lồ display the license status. In this case some users had three different licenses assigned to lớn them lưu ý the last five sầu characters of any and all license keys that display in the output: cscript ospp.vbs /dstatus

3. Remove the License(s)

Now run the following comm& as many times as needed to remove sầu all of the license keys you noted from the previous step: cscript ospp.vbs /unpkey:

4. Restart the Computer

Once the remove sầu commands are successful, close the command prompt và restart the PC.

5. Reactivate MS Office 2016 with New Account

Launch one of the MS Office năm 2016 applications (I like to use Word). The application should prompt you lớn reactivate the by providing your sign-on ID. Enter in the new user’s credentials & the software will now be licensed under their ID.

The steps above sầu also vì chưng not require any modifications to the registry which can also harm the computer that you are working on.